Shipping Policy - Shop

Last updated: 10 October 2025

At Buds Fitness, we aim to ship your order quickly and reliably across the UK.

All items from Buds Fitness, Gymist, Myga, Phoenix Fitness, RDX, Together We Lift and YY Vertical are stocked and shipped directly by us in the UK.

These orders are hand picked and packed personally by Liam to ensure maximum quality control.

Some brands, including Adidas, Playwell, Rival Boxing and Venum, are shipped by our trusted partner Playwell Martial Arts. Buds Fitness remains responsible for your order at all times. Where a partner fulfils part of your order, their pick and pack processes are followed and tracking information is shared with you.

On this page

Processing times

Orders are usually dispatched within 1 to 3 working days after payment. During peak periods or promotional events, dispatch may take a little longer. If we expect a delay of more than five working days, we’ll email you directly.

Stocked items: Picked and packed at our UK facility by Liam for quality control.
Dropshipped items: Fulfilled by Playwell Martial Arts on our behalf. Processing times are similar but can vary slightly based on brand availability.

Shipping rates and services

Shipping costs are calculated at checkout. We currently ONLY ship within the United Kingdom, including Northern Ireland.

Express options may be available at checkout for an additional fee.

For bulk or commercial orders, please email info@budsfitness.co.uk for a custom quote.

Estimated delivery times

  • Standard UK delivery: Typically 2–4 working days from dispatch.
  • Express UK delivery: Typically 1–2 working days from dispatch (where available).

Delivery times are estimates only. Weather, peak seasons, or courier delays can occasionally cause small variations. Risk of loss and title pass to you upon delivery to the address you provide.

Order confirmation and tracking

You’ll receive an order confirmation email after checkout and a dispatch email when your parcel leaves us.

If your service includes tracking, a tracking number or link will be provided by PackLink or PackLink Pro, who are our shipping platform.

here Playwell dispatches your item, we’ll forward their tracking details to you as soon as possible.

Mixed orders, split shipments and pre-orders

If your basket contains both stocked items and items fulfilled by Playwell, your order may be shipped in separate parcels at no extra cost. You’ll receive separate tracking for each parcel.

For pre-orders or back-ordered items, the estimated dispatch date will be shown on the product page and in your confirmation email. We’ll keep you updated if anything changes.

Address accuracy and delivery attempts

Please double-check your delivery address before confirming your order. We cannot be responsible for non-delivery due to incomplete or incorrect address details.
If a parcel is returned to us because of an incorrect address or repeated failed delivery attempts, we can resend it once the re-delivery cost is paid, or we can refund the item price minus the original shipping cost.

Some couriers may not deliver to PO Boxes or BFPO addresses. If this affects your order, we’ll contact you promptly.

Courier delays, missed deliveries and lost parcels

If your parcel hasn’t arrived within 10 working days of dispatch, please contact us with your order number. We’ll open an investigation with the courier or our partner. Once confirmed as lost, we’ll replace or refund your order in full.

Damaged, incorrect or missing items

Please inspect your parcel on arrival. If an item arrives damaged, incorrect or with missing parts, contact us within 48 hours of delivery (including photos if possible).

We’ll resolve the issue quickly in line with our Refund Policy and your statutory consumer rights.

Shipping restrictions

We ship fitness equipment and accessories that are suitable for standard courier delivery.

Oversized or heavy items may require a specialist service. We’ll contact you if an alternative shipping method is needed.

Returns and cancellations

You may return most new and unused items within 30 days of delivery.
Please refer to our Refund Policy for details on how to arrange a return.
Your rights are protected under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

How to contact us

Buds Fitness Ltd (Company No. 14450209)

Phone: 07376 714342
Email: info@budsfitness.co.uk
Website: www.budsfitness.co.uk

If you have any questions about these Terms & Conditions, your order, or any Buds Fitness services, please contact us at info@budsfitness.co.uk with the title “Terms & Conditions” or your order no.

Please note that our office hours differ from our Personal Training opening hours.
All order inquiries and emails are checked Monday to Friday, 8:00am–4:00pm.

Messages received outside these times will be responded to as soon as possible during office hours.