Refund and Returns Policy
Buds Fitness Returns policy.
Overview
Our refund and returns policy lasts 30 days.
If 30 days have passed since your purchase, we won’t unfortunately be in a position to offer you a full refund or exchange.
At Buds Fitness we ARE able to accept returns for defective and non-defective products however they must be unused and in the same condition that you received them.
To complete your return, we require a receipt or proof of purchase.
Please do NOT send your purchase back to the manufacturer under any circumstances.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us on info@budsfitness.co.uk.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item.
Send us an email on:
info@buds-fitness.co.uk
Send your item to:
Unit 4, Greystones, Sawtry, Cambridgeshire PE28 5ST.
How to cancel your order
To exercise your right to cancel, you must tell us clearly that you wish to cancel your order.
You can contact us by:
Email: info@budsfitness.co.uk
Please include your name, order number and details of the item or items you wish to cancel.
You have 14 days from receiving your order to tell us that you wish to cancel.
You can contact us by email, letter or by using our cancellation form. We will respond within 5 to 7 working days.
Your cancellation will still be valid as long as you contact us before the 14-day cancellation period ends.
Shipping returns
To return your product, you should mail your product to:
Buds Fitness Ltd
Unit 4, Greystones
The Green
Sawtry
Cambridgeshire
PE28 5ST
Please include your name and order number inside the parcel so we can identify and process your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exceptions to the right to cancel
The 14-day right to cancel does not apply to:
- Goods made to your specifications or clearly personalised.
- Sealed goods that are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery. This includes gum shields, base layer clothing.
These exceptions do not affect your rights if an item is faulty, damaged or not as described.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, you will be sent a discount code for the value of the item to spend on www.budsfitness.co.uk/shop
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Contact us at info@budsfitness.co.uk for questions related to refunds and returns, however please ensure you include “RETURNS” in your email title.