Refund and Returns Policy

Buds Fitness Returns policy.

Overview

Our refund and returns policy lasts 30 days.

If 30 days have passed since your purchase, we won’t unfortunately be in a position to offer you a full refund or exchange.

At Buds Fitness we ARE able to accept returns for defective and non-defective products however they must be unused and in the same condition that you received them.

To complete your return, we require a receipt or proof of purchase.

Please do NOT send your purchase back to the manufacturer under any circumstances.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once we receive your returned item, we will review the return and email you to confirm its status.

Where a refund is due, we will process it without unnecessary delay and within the timescales required by UK consumer law. For eligible online cancellations, this will normally be no later than 14 days after we receive the returned goods.

Where goods are returned because they are faulty, not as described or not fit for purpose, your refund will be handled in accordance with your rights under the Consumer Rights Act 2015.

We may inspect returned goods to confirm their condition and the reason for return.

For change-of-mind returns, we may make a lawful deduction where the value of an item has been reduced because it has been handled more than would reasonably be permitted when examining it in a shop.

This does not affect your statutory rights.

Approved refunds will normally be returned automatically to the original payment method used for the order.

We cannot send the refund to a different card, bank account or payment method unless this has been expressly agreed and is permitted by our payment provider.

You will receive an email when the refund has been submitted.

This email confirms the date and amount of the refund, but it does not mean the funds will immediately be visible in your account.

When will my refund appear?

Once Buds Fitness has submitted a refund, it is passed to our payment provider and the customer’s bank or card issuer for processing.

Refunds made through WooPayments usually take between 5 and 10 working days to appear, depending on the bank or card issuer.

Working days are Monday to Friday and exclude UK bank holidays.

In some cases, particularly when a refund is issued shortly after the original payment, the transaction may be processed as a reversal.

This means the original charge may disappear from your statement instead of appearing as a separate refund.

Bank and card-processing times are outside the direct control of Buds Fitness once the refund has been successfully submitted.

Late or missing refunds

If your refund is not visible after 10 working days of returning your order:

  1. Check the account connected to the original payment method.
  2. Review the original transaction, as it may have disappeared or been reversed rather than showing as a separate credit.
  3. Contact your bank or card issuer and ask them to check for a pending or incoming refund.
  4. Where we have supplied a refund reference or Acquirer Reference Number, provide this to your bank so they can trace the transaction.

Occasionally, a bank may take slightly longer to update an account. We therefore recommend allowing a further two working days after contacting your bank before contacting us again.

If the refund is still not visible after 12 working days of the refund being issued, and your bank has confirmed that it cannot locate the transaction, please email info@budsfitness.co.uk with your order number and any information provided by your bank.

We will then check the refund status with our payment provider.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item.

Send us an email on:
info@buds-fitness.co.uk

Send your item to:

Buds Fitness Ltd
Unit 4 The Greystones,
The Green,
Sawtry,
Cambridgeshire
PE28 5ST

How to cancel your order

To exercise your right to cancel, you must tell us clearly that you wish to cancel your order.

You can contact us by:
Email: info@budsfitness.co.uk

Please include your name, order number and details of the item or items you wish to cancel.

You have 14 days from receiving your order to tell us that you wish to cancel.

You can contact us by email, letter or by using our cancellation form. We will respond within 5 to 7 working days.

Your cancellation will still be valid as long as you contact us before the 14-day cancellation period ends.

Shipping returns

To return your product, you should mail your product to:
Buds Fitness Ltd
Unit 4 The Greystones
The Green
Sawtry
Cambridgeshire
PE28 5ST

Please include your name and order number inside the parcel so we can identify and process your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exceptions to the right to cancel

The 14-day right to cancel does not apply to:

  • Goods made to your specifications or clearly personalised.
  • Sealed goods that are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery. This includes gum shields, base layer clothing.

These exceptions do not affect your rights if an item is faulty, damaged or not as described.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, you will be sent a discount code for the value of the item to spend on www.budsfitness.co.uk/shop

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at info@budsfitness.co.uk for questions related to refunds and returns, however please ensure you include “RETURNS” in your email title.